Virundhu ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our platform.
1. Information We Collect
Account Information: When you create an account, we collect your name, email address, phone number, and password (stored as a secure hash).
Order Information: We collect delivery address, order items, payment method, and special instructions for each order you place.
Usage Data: We collect information about how you use the platform, including pages visited and actions taken, to improve our service.
Device Information: Browser type, operating system, and IP address for security and fraud prevention.
2. How We Use Your Information
To process and fulfill your food orders.
To communicate with you about your orders, account, and service updates.
To improve and personalize your experience on the platform.
To detect and prevent fraud and ensure platform security.
To comply with legal obligations.
3. Sharing Your Information
Restaurants: We share your delivery address, phone number, and order details with the restaurant fulfilling your order.
Delivery Partners: We share your delivery address and phone number with the delivery partner assigned to your order.
We do not sell your personal data to third parties for marketing purposes.
Legal Requirements: We may disclose information if required by law or to protect rights and safety.
4. Data Security
Passwords are hashed using bcrypt — we never store plain-text passwords.
All data is transmitted over HTTPS encryption.
Access to personal data is restricted to authorized team members only.
We use MongoDB Atlas which provides enterprise-grade security and encryption at rest.
5. Cookies
We use session cookies to keep you logged in. These are stored securely and expire when you log out or after 30 days.
We do not use tracking cookies or third-party advertising cookies.
6. Your Rights
Access: You can request a copy of your personal data at any time.
Correction: You can update your profile information from your account settings.
Deletion: You can request deletion of your account and associated data by contacting us.
Portability: You can request an export of your order history.
7. Data Retention
Account data is retained as long as your account is active.
Order data is retained for 7 years for accounting and legal compliance.
On account deletion, personal data is anonymized within 30 days.
8. Contact Us
For privacy-related questions or requests, contact us at: privacy@virundhu.food
Address: Tirunelveli, Tamil Nadu, India — 627001
We will respond to all privacy requests within 30 days.